Refund policy

Return & Refund Policy

At Nexvera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale items

  • Gift cards

  • Personal care items (if applicable)

  • Customized or personalized products

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos of the product and packaging so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

For return requests or questions regarding your order, please contact us at:

Email: nexvera.info@gmail.com
We aim to respond within 24–48 business hours.